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A Solution for Every Need

Business Intelligence for Every Industry and Any Role

For any industry and any role, QeyMetrics puts technology and customer interaction domain expertise at your fingertips. Drive improvement from the interaction, up to the contact center, into the enterprise, and empower staff with timely KPIs.

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Customer Experience
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Executive Dashboards
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Agent Scorecards
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Sales
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Marketing
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Talent
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Collections
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Technical Support
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Client Reporting
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Customer Experience

Ensure Customer Loyalty with a Holistic Approach

Context is key when attempting to understand customer experience––no single metric can tell the whole story. By correlating Customer Experience to Customer Relationship Management and Quality across your enterprise, QeyMetrics provides visibility into Total Customer Satisfaction. Create Customer Satisfaction Indexes and slice them by brand, product or service. Drill from these KPIs directly into the survey detail and verbatim statements. Allow your agents direct feedback access to improve scorecards and increase performance in real time. From the buying experience to support via self-service, at the contact center or in the field, QeyMetrics delivers every KPI you need in a single interface (NPS, CSAT, CES or FCR).

Executive Dashboards

The only report you'll need, at your fingertips 24/7

Are you going to more than one place or person to get a holistic view of your business? Let QeyMetrics put you in the driver's seat. QeyMetrics Executive Dashboards deliver the whole story of your business, with every level, location, and business line folded intelligently into the larger map that shows you where you are going and what you need to get there. The same data that feeds front-line and manager views automatically aggregates to the Enterprise level. From there, QeyMetrics lets you start at the top and drill down to see what you want to see (lines of business, geographic regions, or products). You get a single source of the truth, from the CEO to the front lines.

Agent Scorecards

Live, responsive, real-time scorecards for every Agent

Most agent scorecards start out as lifeless spreadsheets. While easy to get up and running, they are static, error prone and highly dependent upon the creator. Move away from static and time-consuming reports and let QeyMetrics automatically blend data from all your systems to create fully rounded and vital scorecards for everyone – from Agent to CEO.

Automate the bonus payout process, create Agent Performance Indexes, and minimize dependencies on static spreadsheets. Foster all levels of feedback – individual, team or peer-to-peer – so that your organization puts power and motivation into the hands of front-line employees. Easily advance to composite, interactive Dashboards.

Sales

Sell Smarter with Unified Real-Time Visualizations

It's not enough to know "who" and "what" is selling. To drive significant change, you also need to know “how” and “why.” Quickly understanding the detail behind backlogs, leads, and sales is critical to driving performance. With QeyMetrics, you can move beyond basic CRM data by unifying Marketing, Sales, and Service data and put this information at the fingertips of your entire Sales Team, in real time, 24/7. And you can visualize Sales data by product, region, campaign or marketing source.

Marketing

Close the Loop between Marketing and Sales

Closed-loop marketing analysis is an uphill battle for any organization. It involves correlating data from marketing management platforms, sales force automation databases, and financial accounting systems. In many enterprises, KPIs that are pivotal to analyzing a campaign’s success –such as click-through rates, open rates, conversion rates, sales pipeline reports, and booked revenue – are still captured by spreadsheets, creating a time-consuming and error-prone exercise to ‘crunch the numbers’ and understand what happened.

QeyMetrics solves this by automating data extraction from any Campaign platform and merging it with any other data source. You can investigate how much you spent on each media promotion, if your clients closed a sale as a result, and how many new sales your clients made within 30 days of the campaign and get answers within seconds.

Talent

Value your most Valued Asset

Finding and keeping the best Talent is crucial to your success, but measuring the true cost and impacts of hiring and attrition is often difficult. QeyMetrics makes it easy by correlating your Human Resources data—attrition, recruiting and hiring—your financial compensation data, and even employee survey results against actual performance data. See attrition metrics (exempt versus non-exempt) and candidate metrics (such as Interview Rate, Show Rate and Offer Rate) together in one seamless, drillable dashboard. Follow the lifecycle of referrals as well as the impacts of hiring and tenure on bonuses. Via intuitive data visualizations, users can slice these Talent KPIs by title, location, manager, recruiting firm, or hiring channel and even drill down into interview and employee feedback notes. Find and keep your top talent better than ever before.

Collections

No more One-Size-Fits-All

Technology and regulatory changes dictate that mass actions and “one-size-fits-all” are no longer viable strategies in the collections domain. Since not all customers are the same, devising customized treatment strategies based on actual customer data is now the norm. Measuring the success of those strategies against actual performance is even more critical. QeyMetrics can deliver the KPIs to ensure that you deliver the right treatment to the right customer at the right time – and at the right cost.

Analyze and see trends in collections data such as attempts, connects, RPC rates, contact results, auto bill pays, promises, and NPS. Quickly weigh risk and likelihood to pay scores to drive down costs, increase recovery, and maintain good customer satisfaction. Measure your misses as well as your successes and advance towards enhanced treatment strategies and behavioral analytics.

Technical Support

Trending & Early Detection help drive down Truck Rolls

Resolving a customer problem quickly is critical to customer satisfaction. Handling that problem at the lowest possible cost point is critical financial success. So migrating problem resolution from field services, to the contact center, to self-service and, ultimately, prevention is the Holy Grail for service operations. By blending ticket, resolution and customer experience data in real-time, QeyMetrics helps you trend issues by product, location, or technician to identify root issues and take corrective action that drives resolution to the quickest, lowest-cost channel.

Client Reporting

Increase Client Satisfaction with the QeyMetrics

Your clients demand thorough, timely reporting and transparency. Fulfill that need with QeyMetrics extended DataShare reporting. Automate all facets of your clients’ reporting so they can access what they need via their own secure browser logon, or, send reports to them via automated schedule. Let your clients interact with the data or turn off drill-down and sharing capabilities. And rest assured that client access is wrapped inside QeyMetrics award-winning role-based security so that your client can access exactly and only what they should see.

See how QeyMetrics has helped our customers

Visit Customer Stories
QeyMetrics has quickly become critical to our success because everyone from our executives to frontline employees looks at the data every single day...The support is fabulous.
Executive Director, The Auto Club Group

See QeyMetrics in Action

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